Call us: 1-800-931-6339 Email us: support@ungapped.com

FAQ

2021-12-01

How many email addresses am I allowed to store?

The number of email addresses you can store depends on the account size you order.
Our free basic account allows up to 500 contacts while our Pro and Enterprise accounts can store anywhere between 500 and 200 000 contacts each.

 

Is there a minimum binding-time or notice period for cancellations?

We don’t have contracts that bind you to using us for a minimum period. Notice period for cancellations is 3 months.

 

Can I try the platform without paying?

Yes. You can create a basic account for free by clicking the ‘Create Account’ button at the top right-hand side of this page.

 

What happens if I send more than the number of mailings allocated to my account size?

If you do send more mailings than your account size allows then we just bump you up to the next pricing plan. You will always be able to continue to send mailings so there’s no need to worry about your campaigns being stopped half way through sending.

 

How much does it cost to send a text message (SMS)?

The text message (SMS) tool is included in all subscription types at no extra cost. Sending individual text messages requires an operator fee of XX/SMS within the United States of America and XX/SMS outside the United States of America.

 

How do I pay for my account?

Ungapped will automatically deduct your monthly subscription from your nominated credit / debit card. Invoicing is available to companies located in Sweden only.

 

Can I send as many mailings as I want?

The number of mailings you can send depends on your account size. To calculate, simply multiply your account size by 4. For example:
If you have an account with up to 500 contacts then you can send up to 2000 mailings per month.
If you have an account with up to 5000 contacts then you can send up to 20 000 mailings per month
If you have an account with to 100 000 contacts then you can send up to 400 000 mailings per month.

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