Block a contact (email)

A blocked contact is a recipient who does not wish to receive any further emails from you. A contact can block themselves by clicking on an unsubscribe-link in your mailings, or they can be blocked manually by you. If a contact is blocked, no more mailings can be sent to that person. Even if the contact is in a contact list you use for a mailing, the blocked contact will be picked up automatically once you click send and omitted from the sending.
how to block a contact

How do I block a contact?

  1. Go to Contacts and search for the contact you wish to block
  2. Open the contact by clicking the contact’s name
  3. Select the profile tab
  4. Click on the green tick next to “Receives email”
  5. Save by clicking Close.

The blocked contact will now have a red stop-icon in front of the email address.
(Don’t see the red stop-icon? Update your browser!)

How do I unblock a contact?

  1. Go to Contacts and search for the contact you wish to unblock
  2. Open the contact by clicking the contact’s name
  3. Select the profile tab
  4. Click on the red icon next to “Unsubscribed from email”
  5. Save by clicking Close.

PLEASE NOTE! You shall not unblock a contact if the contact has unsubscribed themselves from your mailings. Only if the contact has given express consent to receive your mailings again is it ok to remove the block.

Related manuals:

Create a filtered contact list »
Edit a contact »
Bounced contacts »