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See Statistics on Bounced Contacts


When sending a newsletter a contact can bounce which means that your mailing could not be delivered to the specified email address. The information about the contacts, bounce cause and the number of bounced can be found in the mailing statistics details.

Open the mailing overview statistics.

  1. Open the newsletter and the mailing/statistics overview page is displayed and click on Bounced in the diagram.Statistics overview
  2. The list Bounced contacts and information about the cause of bounce is displayed.Bounced list

You can save the list to a new file, create a new list (under export) or search for a specific contact at the top of the page.

Statistics on Bounced Contacts

Open a contact in the list Bounced:

  1. Click on the name in the list.
  2. The contact’s card is displayed, click Activity to see the contact’s history and bounce cause. (If you want to search for a specific contact in a list, enter the name in the “Search” box at the top of the page.)

To get back to the overview – click < Go back at the top of the page.

Bounces are divided into two categories – Soft or Hard.

If a contact bounces softly three times, the status changes to hard bounce. A contact that has received a hard bounce (or three soft ones) will not receive future mailings.

A soft bounce means that the mailing reaches the recipient’s mail server, but haven’t been delivered to the recipient’s inbox. This might be because:

  • their email server is overloaded
  • their inbox is full
  • there is another temporary error

Hard bounce means that the mailing cannot be delivered at all. This might be because:

  • the e-mail address is invalid, expired or have been removed
  • the e-mail address is misspelled
  • the recipient’s mail server is down or not responding

Tip! More information about bounced and bounced contacts can be read in our user guides.



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