Call us: +46 (0)8 410 413 13 Email us: support@ungapped.com

Stuck on something?

2024-02-02

If you’re looking for answers to popular questions or unsure how to do something within our platform, you can start troubleshooting with our user manuals to the right hand.

Want to speak to someone right away?

Give support a call on +46 (0)8 410 413 13 or click “Chat with us” at the bottom of your browser. You can also email us at support@ungapped.com.

You’ll love our support team because they are:

• ready to take your call, email, or chat message
• marketing trained and skilled in design
• passing valuable information on to the rest of the team about your needs and preferences that help us develop new features
• always endeavoring to provide the most cost-effective solution for you.

Manuals

• Manual for surveys & signup forms
  • Create a survey
  • Survey design
  • Get notified when new response
  • Required questions
  • Show follow-up question (conditions)
  • Publish a survey
  • Create your own survey template
  • Copy a survey
  • Copy survey or a survey template to another account
  • Matrix question
  • Survey question types
  • Rating-block
  • Video block in survey
  • Add an auto-response email
  • Add respondents to different lists depending on which option they selected
  • Embed a survey on your WordPress website with a plugin
  • Group survey responses
  • Remind those who did not answer the survey
  • Create pre-filled fields
  • Find and copy survey URL
  • Link to a survey from an email
  • Embed a survey on your website via iframe
  • Received survey responses
  • Delete responses from survey
• Manual for mailings and newsletters
  • Copy a previous email
  • Preview an email
  • Insert links
  • Insert survey responses in an email
  • Preview an email that contains custom fields
  • Do a spam test
  • Schedule recurring mailings
  • Schedule emails
  • Custom fields
    • Inserting a custom field into an email campaign
    • Naming your custom fields
    • Inserting a custom field into a mailing subject line
    • Target audience
  • Video block
  • Barcodes
  • Validate new sender address
  • Compilation of e-mail statistics
  • Create an email template
  • Edit email template
  • Copy an email template
  • Copy mail/mail template to another account
  • A/B testing of content in email
  • Newsletter archive
  • Send reminder email to inactive contacts
  • Using columns in your email
  • Always insert alt text to all images in a mailing
  • Create a pdf of your email
  • Add a background image to a mailing
  • Set the subscription category for an email
  • Tracking of opens and clicks
  • Send Test Emails
  • Send mailing
  • Insert symbols into the subject line
  • UTM tracking
  • Change default sender address
  • Share on Facebook, Twitter and LinkedIn
  • Changing the sender address of a mailing
  • Changing the sender name for individual mailing
  • Insert the mandatory unsubscribe link and Show as web page link
  • Conversion tracking
  • Email URL to web version
  • Using a pre-header
• Manual for events
  • Create the event
  • Copy a previous event
  • Contact person for the event
  • Edit the Sign up form
  • Add Registration closes
  • Delete answers to sensitive questions
  • Add a map image from Google Maps to the event invitation
  • Change the name “Speakers” and “Sponsors”
  • Landing page: changing logo and footer
  • Edit answer in event registration
  • Landing page: Design the landing page
  • Landing page: change text on button and “You are invited to”
  • Countdown timer
  • Invitation email
  • Guestlist
  • Guest list: Add participant manually
  • Guestlist: Change the status of a participant
  • Guestlist: Change the status of registered to attended
  • Guestlist: sort and filter
  • “Add this event to your calendar”-link
  • Waitlist
  • Check-in list
  • Check-in list: Add participant manually
  • Reminder: not yet registered
  • Reminder: “day before” reminder to registered guests
  • Evaluation
• Manual for text messages
  • Create a new text message
  • Insert a custom field into a text message
  • Top up your pre-paid balance
  • Get a receipt of your transaction
  • Allow subscribers to opt-out
  • Text message statistics
  • Text message workflows
• Contacts
  • Block a contact (sms)
  • Importing contacts
  • Add a contact manually
  • Edit a contact
  • Export a contact list
  • See Statistics on Bounced Contacts
  • Delete a contact
  • Show more custom fields in the contact list
  • Search for a contact
  • Contact filtering (advanced search)
  • Block a contact (email)
  • Bounced contacts
  • Create a filtered contact list
• Images
  • Crop image
  • Open the image library
  • Tag an image
  • Change image size
  • Create round image
  • Create round image (advanced)
  • Insert and delete images
  • Rotate image
  • Mirror an image
  • Free image editing software
  • Image alignment
  • Add text to images
  • Image margins
  • Link an image
  • Insert an image border
• Design
  • Headings
  • Links
  • Save own custom color swatches
  • Create a theme
  • Hide the design button and design settings
  • Use Google Fonts
  • Hover effect on buttons
  • Change background color
• Law, rules and regulations
  • Disclosing email source
  • Why we recommend double opt-in
• More Help Topics
  • Hide Ungapped’s free templates
  • Forgotten your password?
  • Forgotten your user name?
  • AI assistent: TRANSLATE SURVEY
  • Change your user name
  • Add users to your Ungapped account
  • Video in emails
  • Add a sign up-form to your website
  • Error: “Object moved to here”
  • Remove users from your Ungapped account
  • View the last login date on account users
  • SPF-records and DKIM
  • What is email authentication and why is it important!
  • Color-mark words in mail and questionnaires
  • Change password
  • Change language
  • Switch between accounts
  • Print with background image and background color
  • I cannot send a test email
  • I cannot send my email
  • Take a screenshot
  • Naming files and documents