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Take a screenshot

2018-01-15

A screenshot is a photo of what you see on your screen. We use it a lot when we are troubleshooting customer problems and we’ll often ask you to send a screenshot if you’re stuck and need help. All major operating systems have a built-in screenshot feature, but each is accessed a little differently.

Windows

1. Press the Print Screen key (usually found to the right of “F12”, it may be called Prt Scr or PrtScn)
2. The current screen contents are copied automatically to the computer’s memory
3. If you have several windows open and you just want to take a picture of the active window, use Alt + Print Screen.
4. Paste the image (use the Ctrl + V) where you would like to insert a screenshot

PLEASE NOTE! If you are using a laptop, you must press Fn + Print Screen.

Mac OS

Alternative 1:

1. Press Shift + Command + 3 at the same time
2. This creates a screenshot of your entire screen and is automatically saved to your desktop

Alternative 2:

1. Press the Shift + Command + 4 at the same time
2. Select the area you want to capture
3. Release to take the screenshot
4. This creates a screenshot of your entire screen and is automatically saved to your desktop

iPad

1. Press and hold the on / off button while you press the home button

Linux

There should be a built-in tool in the most common X-Windows installations.

1. In your shell: “XWD -out screen shoot -root”, or “XWD -out screen shoot-screen”

Gnome

1. Press the Print Screen key to open a dialog window for saving a screenshot in PNG format
2. To save a screenshot of your active window, use Alt + Print Screen

 Related manuals:

Create a pdf of your email »
Video in an email »
Email URL to web version »

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